The New Normal: Using De-Escalation Tactics in the Retail Space
Join the Loss Prevention Foundation as we partner with Axis Communications for a Free LPF Webinar to discuss The New Normal: Using de-escalation tactics in the retail space.
Understanding the root cause of aggression is the first step to responding to and attempting to de-escalate tension. Environment and circumstances have a high degree of influence over the likelihood of aggression and there is certainly no shortage of that as we try to maneuver our new normal during these dynamic times. Interested in hearing more on de-escalation tactics? Join our seminar and dive deeper into how de-escalation techniques could work on-site effectively for you and your team.
This workshop will cover the three basic areas of aggression (emotional, verbal, and physical) and three basic responses (supportive, assertive and defensive).
The format will cover: • The legal and foundational aspects of aggression • The operational aspect of de-escalation techniques • Case study examples • Technology uses for aggression detection
Stephen O'Keefe is a 30 year veteran of the Retail Loss Prevention community having filled roles with Sears, Hudson's Bay, and most recently, Walmart where he served as Vice President of Loss Prevention and Risk Management. Stephen founded Bottom Line Matters, a consultancy specializing in maximizing retailer's bottom line profit. He is also completing a degree in Psychology and Sociology, combining the power of academics and experience to design solutions to most effectively combat the loss exposure that keeps retailers up at night. Stephen was awarded the LifetimeAchievementAward by the Retail Council of Canada in 2016, primarilyfor his work supporting industry peers and advocating for legislative change necessary to combat organizedretail crime.
At the end of the session, Axis Communications will also give away 5 free LPC Course Scholarships to random webinar attendees!
This webinar is presented by the Loss Prevention Foundation in partnership with Axis Communications andqualifies for 2 continuing education units (CEUs)towards your LPC recertification or CFI recertification.
By registering for this 90 minute webinar, you submit your information to the Loss Prevention Foundation and principal partner Axis Communications who may use it to communicate with you regarding this event and other services.